Returns

If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange. Items must be in their original condition, unworn, unwashed, and with all tags attached. Consumers have the right to examine and try the product to establish its nature, characteristics, and functioning.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 days of receipt of the returned goods, and a credit will automatically be applied to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at orders@coudelaria.com and send your item to: Rua Santa Marinha da Costa 132, 4810-015, Guimaraes, Portugal.

Shipping

To return your product, please mail it to: Rua Santa Marinha da Costa 132, 4810-015, Guimaraes, Portugal. You will be responsible for paying for your own shipping costs for returning your item, unless the item is defective or not as described. Shipping costs are non-refundable.

Non-Returnable Items

Several types of goods are exempt from being returned, including perishable goods, intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at orders@coudelaria.com.

For more detailed information, please visit our website or contact our customer service team.

Need help?

Contact us at orders@coudelaria.com for questions related to refunds and returns.